Refund Policy

At SH Nexa, we aim to provide high-quality digital products and services. Due to the nature of digital goods, all purchases are generally non-refundable.

Eligibility for Refunds

Refunds may be considered under specific circumstances:

• The product was not delivered after successful payment
• The product is significantly different from what was described
• A critical technical issue exists and cannot be resolved by our support team

Non-Refundable Cases

Refunds will not be provided in the following cases:

• Change of mind after purchase
• Lack of technical knowledge to use the product
• Failure to read the product description or requirements
• Minor bugs or issues that do not affect core functionality

Refund Request Process

To request a refund, you must contact us within 7 days of purchase. Include your order details, issue description, and any relevant proof.

Review Process

Each refund request is reviewed carefully. We reserve the right to approve or deny requests based on our policy.

Chargebacks

Initiating a chargeback without contacting us first may result in account suspension or permanent ban from our services.

Contact

For refund-related inquiries, please contact: [email protected]

SH Nexa reserves the right to update this policy at any time.